Aircall raises another $29 million

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French startup Aircall has raised a funding spherical of $29 million for its cloud based mostly name middle answer. Draper Esprit led the spherical with NextWorld Capital, Balderton Capital and Newfund additionally collaborating.

The corporate has raised $40.5 million in complete. Aircall participated within the Startup Battlefield at TechCrunch Disrupt SF a couple of years in the past. The corporate first began at eFounders.

Aircall is following the software-as-a-service playbook. First, you're taking a boring business like telephone techniques for giant help and gross sales groups. Second, you guess every little thing on software program. And third, you retain including new options and integrations, and chasing new clients.

The corporate now has two workplaces in New York and Paris and handles tens of millions of calls every single day. With right now’s funding spherical, the corporate plans to rent extra individuals in each workplaces.

Once you signal as much as Aircall, you get digital telephone numbers in a single or a number of nations. You'll be able to then configure a greeting message, add enterprise hours and deal with your name queue.

However the magic occurs when you've got a number of individuals dealing with gross sales or help calls. When somebody calls, it may possibly ring a number of individuals directly or somebody particular first, then a second individual if the primary individual isn’t obtainable, and so on. You get an summary of all of your calls so you'll be able to assign them, tag them and extra.

Aircall doesn’t work in a vacuum. So you'll be able to combine Aircall with CRMs and different options like Salesforce, Zendesk and Zoho. The startup additionally launched a deep integration with Intercom that allows you to change from a textual content dialog to a telephone name from the popup window.

It’s arduous to record all of the features proper right here. However likelihood is that for those who’re operating a name middle, you’ll have all the things you want on your workforce. Aircall at present costs $30 to $50 per consumer and per thirty days to entry all of this.

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